Which care option is right for you?

Below you can find care options broken up into 5 distinct categories, defined by their availabiltiy and listed in order from least severe symptoms, to the most severe.

Teladoc (Telemedicine)

Anywhere, anytime online doctor visits.

Teladoc is your doctor on demand that gives you instant and free 24/7 access to a board-certified physician without having to leave your house and no appointments are necessary and there are no copays to utilize telemedicine.


Cold Flu Fever Pinkeye Sinus Problems Allergies Bronchitis Diarrhea Cough Sore Throat Stomachache

Walk-In Clinic

Treatment that’s nearby. EX: CVS, Duane Reade

Geared for diagnostics, prescriptions, and preventative care for non- acute symptoms of common illnesses or skin conditions, screenings or vaccinations.


Earache Flu Shot Skin Rashes without Fever Common Infections Sore Throat Mild Flu-like Symptoms

Primary Care Physician (PCP)

Continuity of care.

A health care professional who practices general medicine. This is the person you should see for a routine checkup or non-emergency medical care. They can address most of your healthcare needs, including diagnostics, prescriptions, preventative care, illness treatment, and referrals.


Annual Physical Supporting Chronic Conditions, Illnesses & Pains Maintain Complete Medical Records at a Single Point

Urgent Care

Immediate medical attention. EX: CityMD, ModernMD

While both urgent and emergency care situations
are serious, urgent care is for medical symptoms, pain or conditions that require immediate medical atteniton, but are not severe or life- threatening and do not require use of a hospital or emergency room (ER). Choosing an urgent care center over the ER can save you time and money.


Broken Bone (minor) Minor Burns Infections (minor) Sprains Lab Tests X-Rays Small Cuts That May Require Stitches Moderate Flu Symptoms Strep Test

Emergency Room (ER)*

For serious immediate needs.

Immediate treatment of very serious or critical conditions. Do not ignore an emergency. Take action if a situation seems life-threatening. Head to your nearest emergency room (ER) or call 911. ER visits often require a much higher copayment and/ or coinsurance than an office or Urgent Care visit.


Bleeding (heavy) Breathing Difficulty Broken Bone (major) Chest Pain Sudden Changes in Vision Sudden Weakness Concussion Rash with Fever

* The Plan determines which conditions and symptoms are medical emergencies using the “prudent layperson” definition of emergency. A prudent layperson is someone who possesses an average knowledge of health and medicine and, therefore, is able to determine that the absence of immediate medical attention may result in a serious medical condition for an ill or injured person. For example, if someone goes to the emergency room with chest pains and the situation turns out to be indigestion, a prudent layperson would agree that seeking emergency care was appropriate.